Store Policy

 
 

Returns & Exchanges

I gladly accept returns and exchanges on prints, gifts, calendars and gift cards.

Conditions of Returns

The buyer will be responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value. 

Custom Work

For Invites, Custom Photo Cards: I will send you a proof on custom work within 7-10 business days of receiving you order. A deposit is required on all custom work. The amount of the deposit will be determined on a case to case basis. A proof for custom work must be approved within 48 hours.

For Prints: A proof is not provided. A detailed description of wishes is provided by the customer. I will do the best I can to create a piece that is truly unique for you and that you are happy with. 

Because of the nature of these items, unless they arrive damaged or defective. I cannot accept returns on anything custom. This includes (but is not limited to): invites, custom prints, custom photo cards, etc. 

Shipping

Estimated Shipping Times:
- Canada: 7 - 10 business days
- United States: 7 - 14 business days
- International: 2 - 6 weeks

I will do my best to meet shipping estimates, but cannot guarantee them. Actual delivery time may depend on the shipping method you choose. 

Ink & Grace is in no way responsible for lost shipment items. If your item does not arrive, the buyer may choose to repurchase the item at their cost. No refund will be provided.

Customs & Import Taxes:
Buyers are responsible for any customs & import taxes that may apply. Sellers aren't responsible for delays due to customs. 

Please contact if you have any questions or concerns.